The entire rental process is fully automated and managed through our intuitive website. Clients can easily select a suitable unit, make a reservation, and finalize their rental – all online, without the need to contact customer support.
Below is the complete online storage rental process:
Choosing a Location The client begins by selecting the nearest Rentabox24 branch. Using the website or app, they can easily find available locations and choose the one that best meets their needs.
2. Checking Available Units and Their Sizes
After selecting a location, the client reviews the available units in various sizes, tailored to their storage needs. With intuitive navigation, the client can easily compare different options to find the most suitable solution.
3. Filling in Reservation Details The client provides details about the rental period, such as move-in and move-out dates, selects insurance options, and specifies any additional preferences.
4. Finalizing the Reservation and Signing the Agreement After filling in the rental details, the client enters their information required to prepare the rental agreement. They then have the option to finalize the reservation by choosing either a reservation without payment or proceeding directly to payment, which confirms the agreement. The entire process is fully online, simple, and transparent. Upon completion, the client receives a confirmation of the agreement.
5. Payment and Instant Access to the Unit After signing the agreement and completing the payment, the client receives immediate access to their unit. Access codes and instructions are sent to their email and made available in the app, allowing for a quick and convenient start to using the rented unit.
Our Customer Service Team
While the rental process has been highly automated, we understand that customers sometimes need support or have questions. That’s why we have a well-organized customer service department providing comprehensive assistance at every stage.
How Do We Help Customers?
Choosing the Right Unit Size: Our advisors assist customers in determining the storage space they need, helping them avoid renting units that are too large or too small.
Support During the Rental Process: Advisors can help fill in details, explain rental terms, and even guide customers step-by-step through the reservation process.
Answering Questions: We clarify everything – from access rules and security to contract termination details.
Assistance with First-Time Use of the Unit: Our team can guide customers around the facility in real time using cameras, showing them exactly how to reach their storage unit.
How Do We Stimulate Sales?
Needs Analysis: Our advisors help customers define their storage needs by asking questions about rental duration, item quantity, and accessibility, offering tailored solutions that perfectly meet their needs.
Handling Objections: Our staff effectively address objections about price, location, or urgency, presenting the benefits of our offer compared to alternatives like garages or office space rentals.
Sales Principles: We apply the “three-touch rule” – we contact the customer at least three times, reminding them of available offers, promotions, and the advantages of renting self-storage.
Lead Management: We regularly follow up with people who expressed interest but haven’t made a decision, offering reminders about promotions and new rental options to finalize the sale.
Supporting Employees in Lead Conversion: Our employees are trained in effective sales techniques and motivated to achieve high results through commissions and sales goals, increasing lead conversion rates.
Ways to Contact Us
Our customer service is accessible in multiple convenient ways:
Live Chat: Customers can contact us in real time directly via our website. This is especially appreciated by individuals who prefer written communication – for instance, while working or in situations where phone calls are inconvenient. The average response time for chat is under one minute.
Call Center: For those who prefer traditional communication, we offer phone support. Our consultants are always ready to help. After office hours, customers can get answers and resolve issues via our automated support system.
Email: For customers who prefer formal communication or need to describe their inquiry in detail, we provide a dedicated email address. We respond promptly and thoroughly, delivering all necessary information.
Website Form: Additionally, for customer convenience, we offer a contact form on our website. Customers can quickly submit an inquiry or request, and our team will get in touch as soon as possible.
With these options, every customer can find the contact method that best suits their needs.
