Responsibilities of the franchisee

In the previous chapters, we detailed the central actions we take to support the operation of your self-storage facility. In this section, we’ll outline the responsibilities on the partner’s side – both those related to property maintenance and operations requiring local presence.

Property Maintenance

The franchisee is responsible for ongoing expenses and basic property maintenance, including:

• Operating Costs: Regular expenses related to the use of the facility, such as building maintenance, service fees, or other costs specific to the property.
• Utilities and Internet:
  • Utilities: Electricity, heating, water, etc.
  • Internet: A reliable, high-speed connection, which is essential for the access and monitoring systems.
• Rental Payments (if the property is leased): Regular rent payments and other costs arising from the lease agreement.

Self-Storage Operational Responsibilities

Since all customer service operations are managed remotely by our team, the franchisee is responsible for only two key tasks that require physical presence on-site:

1. Maintaining the Facility According to Our Standards

Cleaning:

• Sweeping and mopping hallways and floors.
• Maintaining cleanliness in the loading and unloading zones.
• Regular cleaning of transport trolleys and other shared equipment.
• Ensuring the exterior appearance of the facility remains clean and presentable at all times.

Cleaning Frequency

• Initial Stage: During the early phase of operations, cleaning every 2-4 weeks is sufficient, significantly reducing costs. Most customers rarely visit their units, typically storing items at the start of their rental and retrieving them only at the end. With minimal traffic, the facility remains clean for longer.
• Growth Stage: As unit occupancy increases, the demand for cleaning rises. We monitor the facility and, if necessary, recommend increasing the cleaning frequency to ensure a clean and comfortable space for customers.

Detailed cleaning guidelines can be found in the dedicated instruction chapter.

Maintenance Work:

• Minor repairs, e.g., replacing light bulbs, cleaning cameras, or adjusting cables.
• Ensuring access and monitoring systems are functioning properly.
• Addressing small technical issues within the facility (e.g., painting, minor fixes).

2. Disposal of Items Left by Non-Paying Customers

While such situations are rare due to our effective debt recovery processes, if all other measures have been exhausted and the customer’s contract has been terminated, the disposal of abandoned items is the responsibility of the franchisee.

Detailed instructions on how to manage disposal can be found in the dedicated chapter.

The Essence of Collaboration

While most operations are handled centrally by our team, the franchisee’s responsibility focuses on key local activities that ensure the smooth operation of the facility. This clear division of responsibilities allows us to jointly build a well-functioning facility that meets customer expectations and maintains high-quality standards.

If you have any questions or concerns – we are always here to support you!