Customer Support at Rentabox24 - rentabox24
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Customer Support at Rentabox24

Customer support is a key element of our operations at Rentabox24. We want every client using your facility to feel confident that their needs will be addressed quickly and professionally. Our customer service team handles a wide range of responsibilities to ensure the smooth and seamless operation of the facility.

How do we support customers on a daily basis?

Our staff is ready to assist with various day-to-day matters, such as:

  • Changing units: If a client needs more or less space, we quickly find a suitable solution and update the agreement.
  • Technical issues: In case of difficulties with the app, gate access, or other technical problems, we react immediately so clients can continue their activities without interruption. All technical issues are forwarded to the relevant service teams, and we maintain ongoing communication with clients to keep them updated on progress.
  • Payment and invoice inquiries: We clarify billing details, assist with payments, and provide necessary documents in a convenient format.
  • Access to the facility: If clients encounter problems accessing the building or their unit, we help them regain immediate access.

Clients can contact us via phone, email, or chat – whichever method is most convenient for them.

Our background activities

Customer service is not just about responding to issues but also about daily efforts to ensure the highest quality of service:

  • Virtual inspections: Twice daily, in the morning and evening, we monitor the facility using cameras. We ensure that hallways are clean, passages are clear, and the entire property operates according to safety regulations.
  • Contract management: We make necessary updates to agreements (e.g., unit changes), update customer data, and manage renewals and terminations.
  • Collections: In case of overdue payments, we contact clients with polite and professional reminders to settle outstanding amounts. This process includes both direct outreach from our staff and automated system reminders, ensuring smooth and efficient communication.
  • Document handling: The issuance and delivery of invoices, as well as other essential documents, are fully automated, ensuring timeliness and accuracy. At the same time, our staff oversees the process, responding promptly to any client inquiries.

What else do we do for customers?

Our remote support allows us to respond quickly to various customer needs. Rentabox24 staff can:

  • Check unit status, e.g., when asked about availability or usage conditions.
  • Assist in emergencies, such as forgotten items in the corridor or security issues with a unit.
  • Coordinate with insurers if a client wants to utilize insurance options not covered in our standard offering.
  • Answer questions in real-time, providing fast support to both new and existing customers.

Our priorities

Through regular support and attention to customers’ everyday needs, we help them feel confident and comfortable. Every day, we strive to make their experience as positive as possible, ensuring smooth and efficient service.